{% extends 'admin_panel/base.html' %}
{% load static %}

{% block extra_css %}
<style>
    .layanan-wrapper {
        background: linear-gradient(135deg, #f8f9fa 0%, #e9ecef 100%);
        min-height: 100vh;
        padding: 2rem 0;
    }

    .page-header {
        background: #ffffff;
        border-radius: 15px;
        padding: 2rem;
        margin-bottom: 2rem;
        box-shadow: 0 4px 20px rgba(0,0,0,0.08);
        border: 1px solid #e9ecef;
    }

    .feedback-info-card {
        background: #ffffff;
        border-radius: 15px;
        box-shadow: 0 4px 20px rgba(0,0,0,0.08);
        border: 1px solid #e9ecef;
        overflow: hidden;
        margin-bottom: 2rem;
    }

    .feedback-info-card .card-header {
        background: linear-gradient(135deg, #28a745 0%, #20c997 100%);
        color: white;
        padding: 1.5rem 2rem;
        border: none;
    }

    .feedback-info-card .card-title {
        color: white;
        font-weight: 600;
        margin: 0;
    }

    .feedback-info-card .card-body {
        padding: 2rem;
    }

    .reply-form-card {
        background: #ffffff;
        border-radius: 15px;
        box-shadow: 0 4px 20px rgba(0,0,0,0.08);
        border: 1px solid #e9ecef;
        overflow: hidden;
        margin-bottom: 2rem;
    }

    .reply-form-card .card-header {
        background: linear-gradient(135deg, #17a2b8 0%, #007bff 100%);
        color: white;
        padding: 1.5rem 2rem;
        border: none;
    }

    .reply-form-card .card-title {
        color: white;
        font-weight: 600;
        margin: 0;
    }

    .reply-form-card .card-body {
        padding: 2rem;
    }

    .form-control {
        border-radius: 10px;
        border: 2px solid #e9ecef;
        padding: 0.75rem 1rem;
        font-size: 0.9rem;
        transition: all 0.3s ease;
        background: white;
    }

    .form-control:focus {
        border-color: #007bff;
        box-shadow: 0 0 0 0.2rem rgba(0, 123, 255, 0.25);
        background: white;
    }

    .form-label {
        font-weight: 600;
        color: #495057;
        margin-bottom: 0.5rem;
        font-size: 0.9rem;
    }

    .btn {
        border-radius: 10px;
        padding: 0.75rem 1.5rem;
        font-weight: 600;
        transition: all 0.3s ease;
        border: none;
    }

    .btn-primary {
        background: linear-gradient(135deg, #007bff 0%, #0056b3 100%);
        box-shadow: 0 4px 15px rgba(0, 123, 255, 0.3);
    }

    .btn-primary:hover {
        transform: translateY(-2px);
        box-shadow: 0 6px 20px rgba(0, 123, 255, 0.4);
    }

    .btn-secondary {
        background: linear-gradient(135deg, #6c757d 0%, #495057 100%);
        color: white;
        box-shadow: 0 4px 15px rgba(108, 117, 125, 0.3);
    }

    .btn-secondary:hover {
        transform: translateY(-2px);
        box-shadow: 0 6px 20px rgba(108, 117, 125, 0.4);
    }

    .feedback-details {
        background: #f8f9fa;
        border-radius: 10px;
        padding: 1.5rem;
        border-left: 4px solid #28a745;
    }

    .feedback-details h6 {
        color: #2c3e50;
        font-weight: 600;
        margin-bottom: 1rem;
    }

    .feedback-details p {
        color: #495057;
        margin-bottom: 0.5rem;
    }

    .feedback-details strong {
        color: #2c3e50;
    }

    .rating-stars {
        color: #ffc107;
        font-size: 1.2rem;
    }

    .badge {
        padding: 0.5rem 1rem;
        border-radius: 20px;
        font-size: 0.75rem;
        font-weight: 600;
        text-transform: uppercase;
        letter-spacing: 0.5px;
    }

    .badge-success {
        background: linear-gradient(135deg, #28a745 0%, #20c997 100%);
        color: white;
    }

    .badge-warning {
        background: linear-gradient(135deg, #ffc107 0%, #fd7e14 100%);
        color: #212529;
    }

    .badge-secondary {
        background: linear-gradient(135deg, #6c757d 0%, #495057 100%);
        color: white;
    }

    .badge-info {
        background: linear-gradient(135deg, #17a2b8 0%, #007bff 100%);
        color: white;
    }

    .badge-danger {
        background: linear-gradient(135deg, #dc3545 0%, #c82333 100%);
        color: white;
    }

    @media (max-width: 768px) {
        .layanan-wrapper {
            padding: 1rem 0;
        }

        .page-header {
            padding: 1.5rem;
            margin-bottom: 1rem;
        }

        .feedback-info-card .card-body,
        .reply-form-card .card-body {
            padding: 1.5rem;
        }
    }
</style>
{% endblock extra_css %}

{% block content %}
<div class="layanan-wrapper">
    <div class="container-fluid">
        <div class="row">
            <div class="col-12">
                <div class="page-header">
                    <div class="d-flex justify-content-between align-items-center">
                        <div>
                            <h4>Balas Feedback</h4>
                            <p class="text-muted mb-0">Berikan balasan untuk feedback dari pengguna</p>
                        </div>
                        <div>
                            <a href="{% url 'admin_panel:layanan:feedback_list' %}" class="btn btn-secondary">
                                <i class="fas fa-arrow-left mr-1"></i>Kembali ke Daftar
                            </a>
                        </div>
                    </div>
                </div>

                <div class="feedback-info-card">
                    <div class="card-header">
                        <h5 class="card-title">
                            <i class="fas fa-comment mr-2"></i>Informasi Feedback
                        </h5>
                    </div>
                    <div class="card-body">
                        <div class="feedback-details">
                            <h6>Detail Feedback</h6>
                            <p><strong>Nama:</strong> {{ feedback.name }}</p>
                            <p><strong>Email:</strong> {{ feedback.email }}</p>
                            {% if feedback.phone %}
                            <p><strong>Telepon:</strong> {{ feedback.phone }}</p>
                            {% endif %}
                            <p><strong>Kategori:</strong>
                                <span class="badge badge-{% if feedback.category == 'complaint' %}danger{% elif feedback.category == 'suggestion' %}info{% elif feedback.category == 'question' %}primary{% else %}success{% endif %}">
                                    {{ feedback.get_category_display }}
                                </span>
                            </p>
                            <p><strong>Status:</strong>
                                <span class="badge badge-{% if feedback.status == 'pending' %}warning{% elif feedback.status == 'read' %}info{% elif feedback.status == 'replied' %}success{% else %}secondary{% endif %}">
                                    {{ feedback.get_status_display }}
                                </span>
                            </p>
                            <p><strong>Rating:</strong>
                                <span class="rating-stars">
                                    {% for i in "12345" %}
                                        {% if forloop.counter <= feedback.rating %}
                                            ★
                                        {% else %}
                                            ☆
                                        {% endif %}
                                    {% endfor %}
                                </span>
                                ({{ feedback.rating }}/5)
                            </p>
                            <p><strong>Subjek:</strong> {{ feedback.subject }}</p>
                            <p><strong>Pesan:</strong></p>
                            <div class="bg-white p-3 rounded border">
                                {{ feedback.message|linebreaks }}
                            </div>
                        </div>
                    </div>
                </div>

                <div class="reply-form-card">
                    <div class="card-header">
                        <h5 class="card-title">
                            <i class="fas fa-reply mr-2"></i>Form Balasan
                        </h5>
                    </div>
                    <div class="card-body">
                        <form method="post" id="replyForm">
                            {% csrf_token %}
                            <input type="hidden" name="feedback_id" value="{{ feedback.id }}">

                            <div class="row">
                                <div class="col-12 mb-3">
                                    <label class="form-label">Balasan</label>
                                    <textarea class="form-control" name="reply" rows="6"
                                              placeholder="Masukkan balasan untuk feedback ini..." required>{% if feedback.reply %}{{ feedback.reply }}{% endif %}</textarea>
                                </div>

                                <div class="col-md-6 mb-3">
                                    <label class="form-label">Status Setelah Balasan</label>
                                    <select class="form-control" name="status" required>
                                        <option value="replied" {% if feedback.status == 'replied' %}selected{% endif %}>Sudah Dibalas</option>
                                        <option value="closed" {% if feedback.status == 'closed' %}selected{% endif %}>Ditutup</option>
                                    </select>
                                </div>

                                <div class="col-md-6 mb-3">
                                    <label class="form-label">Kirim Email ke Pengirim</label>
                                    <div class="form-check">
                                        <input class="form-check-input" type="checkbox" name="send_email" id="send_email" checked>
                                        <label class="form-check-label" for="send_email">
                                            Kirim balasan via email ke {{ feedback.email }}
                                        </label>
                                    </div>
                                </div>
                            </div>

                            <div class="text-end">
                                <a href="{% url 'admin_panel:layanan:feedback_list' %}" class="btn btn-secondary me-2">
                                    <i class="fas fa-times mr-1"></i>Batal
                                </a>
                                <button type="submit" class="btn btn-primary">
                                    <i class="fas fa-paper-plane mr-1"></i>Kirim Balasan
                                </button>
                            </div>
                        </form>
                    </div>
                </div>
            </div>
        </div>
    </div>
</div>
{% endblock content %}

{% block extra_js %}
<script>$(document).ready(function() {

    $('#replyForm').on('submit', function(e) {
        e.preventDefault();

        $.ajax({
            url: '{% url "admin_panel:layanan:feedback_reply" feedback.id %}',
            type: 'POST',
            data: $(this).serialize(),
            dataType: 'json',
            headers: {
                'X-Requested-With': 'XMLHttpRequest'
            },
            success: function(response) {
                if (response.success) {
                    showAlert(response.message, 'success');
                    setTimeout(() => {
                        window.location.href = '{% url "admin_panel:layanan:feedback_list" %}';
                    }, 1500);
                } else {
                    showAlert(response.message || 'Terjadi kesalahan', 'error');
                }
            },
            error: function(xhr, status, error) {
                console.error('AJAX Error:', xhr.responseText);
                showAlert('Terjadi kesalahan saat mengirim balasan', 'error');
            }
        });
    });
});

</script>
{% endblock extra_js %}